VALENTINE'S DAY SALE | 15% OFF FOR ALL | CODE: VD15 | ONLY VALID 2/14-2/16

Order Issue

How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, please contact our customer service email: customercare@leely.com

Why the processing time is so long?

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 5-7 business days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

We cannot accept orders which buy multiple pieces to choose one.

We can not accept orders which buy multiple pieces to choose one,this is not part of our return policy. All additional costs incurred need to be borne by the customer.

Other situations will not be part of our return policy.

Since compared to our high-cost dresses, our sale prices are very cheap. Leely will only issue a full refund for damaged, defective, or mis-shipped items, other situations will not be part of our return policy.

Can I add or remove items from my order?

We are glad that you would like to purchase more from us. Since all the items are prepared after the orders are placed, please place a new order and pay for it on our website first, and then do remember to click chat now button in our main page or you can click contact us to submit a ticket to us, we will help to combine your orders.

How to pay unpaid orders?

You may refer to following steps to go to pay for your order.
1. Login to your account and click "My Orders".
2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.

Can I cancel my order?

Yes, you can. There are two types of order cancellation:
1. Canceling an Unpaid Order: An unpaid order will be canceled automatically after 1 day.
2. Canceling a Paid Order: If you haven't received the shipping notification email, you can Contact Us within 24 hours to cancel the order.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive. You may either keep it or return it for refund. Please DO NOT refuse the delivery as the undelivered package may be destroyed by the third-party logistics.

I placed my order but did not get a confirmation.

If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check.

  • Check your spam folder. Our email confirmations can sometimes end up in there.
  • If you signed in through Facebook or Gmail, check the email linked with that.
  • Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order.
  • Check your bank account to make sure that there is a transaction from LEELY.
  • If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.

Shipping

My item arrived damaged. What do I do?

We're so sorry that happened! Please send us the details with attached photos and we'll help you resolve this issue ASAP. Email: customercare@leely.com

How long it will take to receive my order after it ships?

In-stock merchandise shipped to the U.S. (via standard shipping) arrives within 3-8 business days (plus 2 additional days for processing). The processing time for made-to-order products is 7-14 days.

Expedited delivery upgrades are also available at checkout. Please see our Shipping Policy page here for more details on shipping to Canada and other international destinations.

How much does shipping cost?

Please see our Shipping Policy page here for the most up-to-date shipping prices.

My order shows delivered, but it was not. What should I do?

There are times when a courier will mark your package as delivered when, in fact, the package is still in transit. Please contact our Customer Care team here, and we’ll assist you in locating the package.

Made to Order

What does made-to-order mean?

Made-to-order dresses are just that — made when you order them! In order to cut down on waste and bring you the biggest variety in styles, we manufacture each made-to-order dress as a customer orders it. The process takes about four weeks, from the moment you check out to the day your dress arrives at your door.

When will my made-to-order dress ship?

Our made-to-order dresses deliver in approximately four weeks from the order date. You'll receive updates on your dress's journey throughout, including during production. You can also follow along on the tracking page, which you can access from your order history or confirmation email.

Fit

Do you provide alternation services?

No, we do not provide alteration services at this time.

Do you change more for plus sizes?

Never! Our Curve sizes are priced exactly the same way as our straight-sized dresses.

How does your sizing work?

We provide size charts and measurement notes on our product pages, so read those carefully to determine if a dress will fit.

My measurements are between the sizes, what do I do?

Some of our dresses offer custom-size service. You can select the customized size option and fill in your measurements. Please note that an extra $25 for a customized dress.