2022 IS THE BIGGEST YEAR FOR WEDDINGS. ORDER YOUR FINAL DRESS WITH PLENTY OF LEAD TIME!

RETURN AND REFUND POLICY

Thank you for shopping at Leely.
If you are nothappy with your purchase, don't hesitate to contact us as soon as possible to start processing yourreturn and refund.

RETURN POLICY: 

GENERAL POLICY

Standard size dresses and most accessories are returnable within 14 days of delivery while jewelry and headpieces are only returnable within 7 days of delivery.

All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered.

Please note that if you take your dress to a seamstress and decide to return it instead of altering it, the dress must be in original condition. If the dress arrives back and has pins or pin marks, a refund will be rejected.

NON-RETURNABLE ITEMS

The following items are not eligible for returns:

  • Custom Size Dresses
  • Swatches
  • Fabric
  • Ready to Ship Dresses
  • Face Masks
  • Garment Bags
  • Jewelry not in original condition (no longer in original packaging)
  • Shapewear (all items under this section)
  • Robes & Lingerie pieces/sets 
  • Any other items marked FINAL SALE

EXCHANGES

We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items.

All new orders are subject to current turnaround times and prices. Prior pricing or discounts used when the original order was placed will not be honored for a new order.

RESERVED RIGHTS REGARDING RETURNS: 

We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:

  • Irregular or excessive returns history indicative of "wardrobing."
  • Irregular or excessive returns history involving worn, altered, laundered, damaged, missing items.
  • Potential fraudulent or criminal activity.
  • Bulk orders with multiple sizes/variations of items of the same type.

DAMAGED, DEFECTIVE, OR MIS-SHIPPED DRESSES: 

Leely will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you.

If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 14 days, we may not be able to process a full refund.

RETURN INSTRUCTIONS:

INSTRUCTIONS

Please do not ship items back without approval first. Orders sent back to us without approval may be rejected. Follow these steps to process a return:

  1. Log into your Leely.com account within 30 days of delivery and go to “My Orders”and click on your order number. If you used Guest Checkout or have trouble logging into your account, go here And input the email you used to place the order and your order number.

  2. Click the “Return Items” button under “Action” in your account or on the bottom of the page for Guest Checkout.  

  3. Fill out the return form and an automated email will be sent to you within 24 hours, including a PDF file containing the Return Merchandise Authorization (RMA) form and the prepaid return label. 

  4. Pack the RMA form along with the items being returned back into the original box (or one of similar or smaller size)*  and affix the return label on top. 

  5. Drop the package off with the designated shipping carrier noted on the return label before the label expires. Orders must get postmarked for return before the return label expires. We will not accept late returns.

If you don't get your return label within 24 hours, please reach out to our customer service team asap. If you wait too long and end up past your return window, we may not be able to help.

If you don't have access to a printer to print the label out, local FedEx Office store, Office Max, Office Depot, or library will likely be able to help you for a small fee. 

If you forget to include the RMA page with your items, no need to worry as long as you used the provided return label and are sending back approved items.

RETURN PROCESS Once we have the package back, it generally takes our team up to a week to process the return back into our warehouse. However, due to COVID restrictions and guidelines, it may take an additional week or so for us to process your return.
REFUND PROCESS

Refunds are automatically processed back to the original form of payment and can take us 5-7 more days to process on our end and a few more days for your financial institution to get the funds back into your account.

Once the refund is completed on our end, we'll send you a confirmation to the email associated with the order. Keep in mind that for standard returns we offer a refund on the price paid for the item plus applicable tax but we do not refund shipping or rush fees.

IMPORTANT NOTE Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Leely items in your return package as we are unable to send them back to you.

ORDER CANCELLATION INSTRUCTIONS: 

Actions Time Frames Amount Refunded
Product Shipping Cost
Cancellation Within 12 hours of order confirmation 90% 100%
Within 12-24 hours of order confirmation 80% 100%
Within 24-48 hours of order confirmation 50% 100%
Over 48 hours, not shipped none 100%
Order shipped none none