Thank you for shopping at Leely.
If you are nothappy with your purchase, don't hesitate to contact us as soon as possible to start processing yourreturn and refund.
Standard size dresses and most accessories are returnable within 14 days of delivery while jewelry and headpieces are only returnable within 7 days of delivery.
All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered.
Please note that if you take your dress to a seamstress and decide to return it instead of altering it, the dress must be in original condition. If the dress arrives back and has pins or pin marks, a refund will be rejected.
The following items are not eligible for returns:
|We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items.
All new orders are subject to current turnaround times and prices. Prior pricing or discounts used when the original order was placed will not be honored for a new order.
We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:
|Leely will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you.
If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 14 days, we may not be able to process a full refund.
Please do not ship items back without approval first. Orders sent back to us without approval may be rejected. Follow these steps to process a return:
If you don't get your return label within 24 hours, please reach out to our customer service team asap. If you wait too long and end up past your return window, we may not be able to help.
|RETURN PROCESS||Once we have the package back, it generally takes our team up to a week to process the return back into our warehouse. However, due to COVID restrictions and guidelines, it may take an additional week or so for us to process your return.|
Refunds are automatically processed back to the original form of payment and can take us 5-7 more days to process on our end and a few more days for your financial institution to get the funds back into your account.
Once the refund is completed on our end, we'll send you a confirmation to the email associated with the order. Keep in mind that for standard returns we offer a refund on the price paid for the item plus applicable tax but we do not refund shipping or rush fees.
|IMPORTANT NOTE||Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Leely items in your return package as we are unable to send them back to you.|
|Actions||Time Frames||Amount Refunded|
|Cancellation||Within 12 hours of order confirmation||90%||100%|
|Within 12-24 hours of order confirmation||80%||100%|
|Within 24-48 hours of order confirmation||50%||100%|
|Over 48 hours, not shipped||none||100%|